Lend with confidence.
Every LNDLI Pay rental is backed by the LNDLI Protection fund: coverage for owners, up to the item’s replacement value (at most $400), when a loss goes beyond the security deposit.
A backstop beyond the deposit
Damage beyond the deposit
If an item comes back damaged and the repair cost is more than the held security deposit, Protection covers the gap, up to the item’s replacement value (at most $400).
Theft & non-return
If the item isn’t returned, tap “Report a problem” on the rental. That pauses every payout, and you can file a Protection claim for the loss from the same rental card.
LNDLI Pay rentals
Coverage applies to rentals paid through LNDLI Pay. The reserve is funded from a share of every LNDLI Pay platform fee.
Filing a claim
- 01
Resolve the deposit first
Protection sits on top of the security deposit. Start by inspecting the returned item and, if needed, claiming against the deposit.
- 02
File a Protection claim
If your loss is bigger than the deposit, open the rental in your profile (completed, or reported with “Report a problem”) and file a Protection claim with photos and a description.
- 03
We review & reimburse
LNDLI reviews the evidence and reimburses eligible losses from the reserve, up to the item’s replacement value. We may pursue the renter separately.
Good to know
Protection is a discretionary fund provided by LNDLI — it is not insurance, it is not a guarantee of payment, and it is paid from a limited reserve. $400 is a maximum, not a promised amount: LNDLI decides each claim at its sole discretion and payouts are subject to funds available in the reserve.
- Protection applies to LNDLI Pay rentals only. Personal Transactions are settled directly between users and aren’t covered.
- Coverage is capped at the item’s declared replacement value (at most $400) per rental and is meant to cover losses beyond the security deposit. The deposit is always applied first.
- Claims are reviewed individually — file promptly, include clear photos, and document any attempt to resolve it with the renter first.
- Approved claims are typically paid within 10 business days of a decision.
List with peace of mind
Set a deposit, require ID-verified renters, and let LNDLI Protection have your back on every LNDLI Pay rental.